As a member of SAIF, we abide by its Quality Assurance Programme – which ensures members of the public receive the first-class service they expect from using an independent funeral director. In addition, all SAIF members undergo an inspection of their premises and operations on a periodic basis. We support this and recently heard that our inspection will be taking place very soon.
Every area of our business will be inspected including our premises (from our reception area and arrangement office to our mortuary and garage) to our administration practices (from our procedure for handling donations to the SAIF Code of Practice being on display).
Our health, safety and hygiene will also be assessed, as will our day-to-day operations. The inspector will also want to see estimates we have provided to families, as well as seeing a copy of our price list to make sure it conforms to the SAIF Code of Practice.
“When families use an independent funeral director which is a member of SAIF, they expect a certain level of service and they want to rest assured that their loved one will be looked after with care and dignity,” says Stephen Tester. “We are proud to be a member of SAIF and strictly follow its code of conduct. While an inspection is always a little nerve-wracking for any business, we are confident that Tester & Jones has everything in place to pass once again.”