We've passed our SAIF inspection

As a long-time member of industry association SAIF, we abide by its Quality Assurance Programme – which ensures members of the public receive the first-class service they expect from using an independent funeral director. In addition, all SAIF members undergo an inspection of their premises and operations on a periodic basis.

We had our Quality Assurance Inspection recently and are delighted to have passed. This means families, and the loved ones we have the privilege of caring for, will continue to be welcomed into a safe, respectful and supportive environment.

Every area of our business was inspected including our premises (from our reception area and arrangement office to our mortuary and garage) to our administration practices (from our procedure for handling donations to the SAIF Code of Practice being on display).

Our health, safety and hygiene were also assessed, as well as our day-to-day operations. The inspector also wanted to see estimates we have provided to families, as well as seeing a copy of our price list, to ensure we are Competition and Markets Authority (CMA) compliant.    

“When families use an independent funeral director that is a member of SAIF, they expect a certain level of service and they want to rest assured that their loved one will be looked after with care and dignity,” says Glenys Jones. “We are proud to be a member of SAIF and strictly follow its code of conduct and we are very happy to have passed our recent Quality Assurance Inspection.”